Luxidec Lights
Return & Refund Policy
We want every order to reach you in the expected condition. Please inspect the package promptly after delivery.
Damaged, defective or incorrect items
Report a damaged, defective or incorrect product within 48 hours of delivery through WhatsApp or email. Please keep the original packaging and share clear photographs and, where possible, an unboxing video showing the issue.
Other eligible returns
Requests for return of an unused standard product should be raised within 7 days of delivery. Eligibility is subject to approval and the item must be unused, uninstalled, unaltered and returned with its original packaging, accessories and invoice/order reference.
Items generally not returnable
Installed or used products, customised/made-to-order products, cut-to-size lighting, clearance items, bulk/project orders specially procured for the customer, and products damaged after delivery through installation or mishandling may not be eligible for return.
Replacement and refund
After inspection and approval, Luxidec Lights may offer replacement, store adjustment or refund as applicable. Approved refunds are generally initiated within 5–7 working days after the returned product is received and verified. The time taken for the amount to appear in your account depends on the payment provider or bank.
Return shipping
For verified damage, defect or wrong-item cases attributable to fulfilment, return/replacement shipping will be coordinated by Luxidec Lights. For other approved returns, shipping charges may be deducted or borne by the customer.